The world of social media

Social media is …… Again this is quite a well produced video that has been used time and time again simply because it is an excellent way of showing the impact that social media is having on us as humans across the world. It gives us some fantastic...

Social media in Plain English

I’m a big fan of these videos produced by common craft, produced over 4 years ago they are still very relevant today and this one is a great way of explaining how social media works differently to traditional media. Look out for our other videos to bring you up...

THE IGNORED SIDE OF SOCIAL MEDIA: CUSTOMER SERVICE

I thought I would highlight this article here as it is a fascinating look on the use or lack of use on social media for customer service inquiries. It examines how many organisations still don’t understand how useful twitter is for reporting customer problems let...

Finding the key to your digital success

You and your business aren’t just going to exist in the digital world, you are living in the real world and as such you need to set real world goals. Sending out the wrong signalsI held a seminar in May where a client talked to me about their business and their...
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